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Terms & Conditions

These Terms and Conditions, along with any documents referred to in them, set out the terms on which we supply goods (“Goods”) to our trade customers through our website, by email, by telephone, in person, or by any other agreed ordering method.

Our main website is www.allianceballoons.com. The domain www.abcparty.uk may redirect to, or be used in connection with, www.allianceballoons.com.

By placing an order for Goods, you agree to these Terms and Conditions. Please read them carefully, as they form a legally binding agreement between us. If you do not accept these Terms, you should not place an order with us. We recommend that you save or print a copy for future reference.

1. Information About Us

1.1 The Goods are supplied by ABC Party UK Ltd, trading as Alliance Balloon Distribution (“we”, “us”, “our”).

1.2 Registered Office and Trading Address: Traynor House, Traynor Way, Peterlee, SR8 2RU.

1.3 Contact Information:

2. Your Status

2.1 Our website and sales channels are intended for trade use only. All customers are classified as Business Customers.

2.2 By placing an order, you confirm that:

  • you are purchasing for business, trade, craft, wholesale, resale or professional purposes;

  • you are legally able to enter into a contract;

  • you are 18 years of age or older;

  • you are based in the United Kingdom, unless we have expressly agreed otherwise in writing;

  • the information you provide to us is accurate and complete;

  • you have authority to place orders on behalf of the business you represent.

2.3 We reserve the right to refuse, suspend or cancel a trade account if we believe it is being used for non-business purposes, fraudulently, or in breach of these Terms.

3. Application of Terms

3.1 These Terms apply to all sales of Goods from us, whether orders are placed through our website, by telephone, by email, in person, or by any other agreed method.

3.2 An order placed by you is an offer to purchase Goods from us in accordance with these Terms.

3.3 No binding contract exists until we accept your order. Acceptance may occur when we issue written confirmation, raise an invoice, or dispatch the Goods.

3.4 These Terms take precedence over any terms or conditions you seek to apply, including any terms contained in purchase orders, emails or other documents, unless we agree otherwise in writing.

3.5 We may refuse or cancel any order before dispatch, including where Goods are unavailable, pricing is incorrect, payment has not been received, credit limits have been exceeded, or we reasonably suspect an error or misuse of the ordering process.

4. Goods Description and Suitability

4.1 We will take reasonable care to ensure that descriptions, images and specifications of Goods are accurate. Images are for illustrative purposes only and actual colours, packaging, finishes, quantities or presentation may vary.

4.2 Product specifications, packaging, designs, colours and availability may change without notice, provided such changes do not materially affect the performance or general nature of the Goods.

4.3 Unless we agree otherwise in writing, you are responsible for ensuring that the Goods are suitable for your intended use.

4.4 Balloon colours, finishes and appearance may vary between batches, materials and product types. Latex balloons, foil balloons and related products should be stored and used in accordance with manufacturer guidance.

4.5 Equipment, inflators and accessories should only be used in accordance with manufacturer instructions and by competent users.

4.6 You are responsible for ensuring that Goods are stored, handled, inflated, installed, transported, resold and used safely and appropriately.

4.7 We are not responsible for issues caused by incorrect storage, incorrect use, incorrect inflation, exposure to unsuitable temperatures, over-inflation, under-inflation, misuse, negligence, accidental damage, or failure to follow manufacturer guidance.

4.8 Intellectual property rights in our brands, product materials, website content, images and trademarks remain with us or our licensors. You may not alter, misuse or reproduce our intellectual property without written permission.

4.9 If you provide us with any specification, design, artwork, branding or instruction, you confirm that you have the right to use it and you agree to indemnify us against any claim arising from our use of that material.

5. Price and Payment

5.1 Prices are as listed on our website, quoted by us, shown on your trade account, or otherwise agreed in writing.

5.2 Unless otherwise stated, prices are exclusive of VAT and delivery charges.

5.3 Delivery charges, where applicable, will be added to your order.

5.4 Some customers are required to pay at the point of order. Payment may be processed through our website or by another agreed payment method.

5.5 Customers with approved credit accounts may be eligible for invoice terms. Any credit terms will be agreed separately and shown on the relevant invoice or account documentation.

5.6 We reserve the right to amend, suspend, reduce or withdraw credit terms at any time.

5.7 If payment is not received by the due date, we may:

  • suspend further deliveries;

  • cancel pending orders;

  • withdraw credit facilities;

  • require payment in advance for future orders;

  • charge statutory interest and reasonable debt recovery costs;

  • refer the debt for collection;

  • recover any unpaid Goods where we are entitled to do so.

5.8 Unless otherwise agreed in writing, we reserve the right to charge statutory interest on overdue business debts at the applicable statutory rate, together with any fixed compensation and reasonable recovery costs permitted by law.

5.9 If a pricing, stock or listing error is identified, we reserve the right to cancel the order and refund any amount paid.

6. Retention of Title

6.1 Risk in the Goods passes to you on delivery.

6.2 Ownership of the Goods does not pass to you until we have received payment in full for those Goods and any other sums due to us from you.

6.3 Until ownership passes to you, you must:

  • hold the Goods on our behalf;

  • store them safely and separately where reasonably possible;

  • keep them in good condition;

  • not remove, deface or obscure identifying marks or packaging;

  • ensure they remain identifiable as Goods supplied by us where reasonably possible;

  • allow us to recover the Goods if payment is overdue.

6.4 You may resell the Goods in the ordinary course of your business before ownership has passed, provided that such resale is made in good faith and you remain responsible for paying us in full.

6.5 If payment is overdue, you become insolvent, enter administration, cease trading, threaten to cease trading, or we reasonably believe that you may be unable to pay your debts, we may require you to return any Goods for which ownership has not passed.

6.6 You grant us, our agents and representatives permission to enter any premises where the Goods are stored, during normal business hours and on reasonable notice, to inspect or recover Goods where we are legally entitled to do so.

7. Delivery

7.1 Goods will be delivered to the address provided by you and accepted by us.

7.2 Delivery dates and timeframes are estimates only unless we expressly agree otherwise in writing.

7.3 Orders are usually processed as quickly as reasonably possible, but delivery times may vary during peak periods, stock shortages, supplier delays, courier delays, system outages or events outside our control.

7.4 We may deliver orders in instalments.

7.5 You are responsible for ensuring that someone is available to receive delivery.

7.6 If Goods are returned to us because delivery could not be completed, we may charge you for redelivery, storage or other reasonable costs.

7.7 You must check all deliveries promptly on receipt.

7.8 Claims for damaged Goods, missing Goods, incorrect Goods or delivery shortages must be reported to us in writing within 3 working days of delivery.

7.9 Claims for non-delivery must be reported to us in writing within 7 working days of the expected delivery date.

7.10 You must retain all packaging and provide photographs, batch information, delivery notes, courier labels, or other evidence if requested.

7.11 Failure to notify us within the timeframes above may affect our ability to investigate the issue or provide a replacement, credit or refund.

8. Minimum Order Requirements

8.1 Minimum order values, minimum quantities or carriage-paid thresholds may vary by customer, brand, product range or account type.

8.2 Any minimum order requirements will be agreed when your trade account is established or communicated to you before ordering.

8.3 We reserve the right to review and amend minimum order requirements from time to time.

9. Returns and Refunds

9.1 As we supply Business Customers only, all sales are final unless Goods are faulty, damaged, incorrectly supplied, or do not match the agreed order.

9.2 Non-faulty returns are accepted at our discretion only.

9.3 Returns must be authorised in advance. Please contact success@allianceballoons.com or orders@allianceballoons.com to request return authorisation and return instructions.

9.4 Goods returned without authorisation may be refused or may be subject to delays and additional administrative costs.

9.5 Where we agree to accept a non-faulty return, a restocking fee of 10% may apply.

9.6 Returned Goods must be unused, unopened, in original packaging, complete, and in re-saleable condition.

9.7 We reserve the right to refuse returns for Goods that are:

  • opened, used or damaged;

  • not in original packaging;

  • special-order or made-to-order items;

  • clearance, discontinued or seasonal items;

  • returned outside the agreed return window;

  • not in re-saleable condition.

9.8 Refunds or credits will usually be processed within 30 days of receipt and inspection of returned Goods.

9.9 Faulty Goods will be handled in accordance with your statutory rights as a Business Customer and the terms of any applicable manufacturer warranty.

10. Product Issues and Faults

10.1 Product issues should be reported to us promptly by emailing success@allianceballoons.com or orders@allianceballoons.com.

10.2 You must provide reasonable evidence of the issue, including order details, photographs, batch information, packaging images, product samples, or details of how the Goods were stored, handled or used where requested.

10.3 We may require faulty Goods to be returned for inspection before issuing a replacement, credit or refund.

10.4 We are not responsible for faults or damage caused by:

  • misuse;

  • incorrect storage;

  • incorrect inflation;

  • incorrect handling;

  • failure to follow manufacturer instructions;

  • normal wear and tear;

  • accidental damage;

  • unsuitable environmental conditions;

  • use of Goods for purposes for which they were not intended;

  • alterations or repairs carried out without our approval.

10.5 Where a manufacturer warranty applies, we may handle the issue directly or refer the matter to the manufacturer, depending on the product and circumstances.

11. Liability

11.1 Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of title;

  • any other liability which cannot legally be limited or excluded.

11.2 Subject to clause 11.1, our total liability for any claim arising out of or in connection with the supply of Goods shall be limited to the price paid for the affected Goods.

11.3 We are not liable for indirect, consequential or business losses, including:

  • loss of profit;

  • loss of sales;

  • loss of contracts;

  • loss of goodwill;

  • loss of anticipated savings;

  • business interruption;

  • wasted labour or installation costs;

  • loss arising from your onward resale or use of the Goods.

11.4 You are responsible for ensuring that Goods are used, stored, handled, displayed, transported and resold safely and lawfully.

12. Communication and Notices

12.1 By placing an order, you agree that communications may be sent electronically.

12.2 Notices to you may be sent by email, posted on our website, or sent to the contact details provided on your account.

12.3 Notices to us should be emailed to success@allianceballoons.com.

12.4 Order-related communications may also be sent to orders@allianceballoons.com.

12.5 Email notices will be deemed received 24 hours after sending, provided no delivery failure notification is received. Posted notices will be deemed received 3 working days after posting.

13. Transfer of Rights

13.1 You may not transfer, assign or subcontract your rights or obligations under these Terms without our prior written consent.

13.2 We may transfer or assign our rights and obligations under these Terms as part of a business transfer, restructuring, sale, merger or operational change.

14. Events Outside Our Control

14.1 We are not liable for delays or failures caused by events outside our reasonable control.

14.2 Such events may include supplier delays, courier disruption, strikes, labour disputes, system outages, cyber incidents, natural disasters, extreme weather, transport issues, import/export delays, regulatory changes, war, terrorism, pandemics, power failures or other circumstances beyond our reasonable control.

14.3 If an event outside our control affects our ability to supply Goods, we will contact you as soon as reasonably possible and may suspend, delay or cancel affected orders.

15. Data Protection and Privacy

15.1 We will process personal data in accordance with applicable data protection laws.

15.2 Our privacy policy and cookie policy, where applicable, will be available on our website.

15.3 You are responsible for ensuring that any personal data you provide to us is accurate and has been provided lawfully.

16. Waiver and Severability

16.1 If we fail to enforce any part of these Terms, this does not mean we have waived our right to enforce that or any other part of these Terms in the future.

16.2 If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining Terms will continue in full force.

17. Entire Agreement

17.1 These Terms, together with any order confirmation, invoice, agreed credit terms or written agreement between us, constitute the entire agreement between us regarding the sale of Goods.

17.2 You acknowledge that you have not relied on any statement, promise or representation that is not set out in these Terms or otherwise agreed in writing.

18. Variations to Terms

18.1 We reserve the right to amend these Terms from time to time.

18.2 The Terms that apply to your order will be the Terms in force at the time your order is accepted, unless we agree otherwise in writing.

19. Governing Law and Jurisdiction

19.1 These Terms are governed by English law.

19.2 Any disputes arising from or in connection with these Terms, the Goods, or any order placed with us shall be subject to the exclusive jurisdiction of the courts of England and Wales.